Legal

Privacy Policy

Last updated: 5 June 2026

This policy explains what information GECAS.AI collects when you use this website or chat with our assistant, why we collect it, and the choices you have. We keep it short and in plain language.

In short: We don't use any tracking or advertising cookies, and we never sell your data. The only personal information we hold is the information you choose to send us — such as your name, email address and message — so that we can respond to your enquiry and assist you.

1.Who we are

GECAS.AI provides done-for-you AI customer-support assistants for online stores. GECAS.AI is the data controller responsible for the personal data described in this policy. If you have any privacy-related questions, you can contact us at justin@gecas.ai.

2.What we collect

Details you submit — when you use the contact form or the chat assistant's contact form, we collect the name, email address and message you provide.
Chat messages — the messages you send to our AI assistant so that it can understand and respond to your queries.
“Keep me posted” sign-ups — if you tell the assistant you are not interested right now, it may offer, once, to take your name and email so we can let you know if something genuinely new or a special offer comes up. This is entirely optional, we will not write to you for any other reason, and you can ask us to remove you at any time by emailing justin@gecas.ai — we will do it, no questions asked.
Basic technical data — our hosting and security providers process standard information such as your IP address to keep the service running and secure.
Privacy-first analytics — we use Cloudflare Web Analytics to measure aggregate visitor numbers and page views so we can improve the site. It is cookieless, does not track you across other websites, and does not collect or store any personally identifiable information. We run no advertising or third-party tracking pixels.

3.Cookies & storage

This site sets no tracking, analytics or advertising cookies, so there is no cookie consent banner to click through. Our analytics (Cloudflare Web Analytics) is cookieless and works without identifying you. The chat widget stores a single anonymous session ID in your browser's temporary sessionStorage — only to maintain a single conversation session. It contains no personal data and is deleted when you close the tab. We also remember your chosen language in your browser's localStorage, so the site loads in your language next time — this too holds no personal data. Our security provider, Cloudflare, may set strictly necessary security cookies to help protect the website from malicious traffic and abuse.

4.Why we use it

To respond to your enquiry and provide information about the services you requested.
To enable the AI assistant to respond to your questions.
To keep the website and AI assistant secure and functioning properly.

We rely on your consent (when you submit a form, or opt in to “keep me posted”) and our legitimate interest in responding to you and running our business. Consent can be withdrawn at any time.

5.Who we share it with

We use a small number of trusted service providers ("processors") to operate the site and assistant. We never sell your data.

Web3Forms	Delivers form & chat submissions to our email inbox.
Anthropic (Claude)	Processes chat messages to generate responses from the AI assistant.
Railway	Hosts the chat assistant.
Cloudflare	Hosts and secures this website.

Some of these providers are based outside the EU (e.g. the United States) and rely on appropriate safeguards, such as Standard Contractual Clauses, for any data transfer.

6.How long we keep it

We retain information relating to your enquiry only for as long as necessary to respond to and follow up on your request, and generally no longer than 6 months after our last communication. Chat conversation logs are temporary. You can ask us to delete your personal data at any time.

7.Your rights

If you are in the EU/EEA or UK, you have the right to access, correct, delete or object to the use of your personal data, and to withdraw consent. To exercise any of these, simply email justin@gecas.ai and we'll take care of it. You also have the right to lodge a complaint with your local data protection authority if you believe your personal data has been handled improperly.

8.Changes to this policy

We may update this policy from time to time. The "last updated" date at the top always shows the current version.

9.Contact

Questions about your privacy or this policy? Email justin@gecas.ai and your enquiry will be handled personally by Justin.